ControlPay audits many millions of parcels each year. The ever-growing parcel industry makes audit more and more important, not only for cost savings but for claims, KPIs and pure visibility.

Different providers in different countries have varying set-ups concerning rates and invoicing. In the U.S., there are only 2 main providers to work with and their set-up is completely different from any provider in Europe. This makes expertise and experience with different carriers across many different countries very important.

Thanks to our experienced staff and flexible Audit platform, we are able to connect every parcel carrier ensuring full data integration. At the same time, we preserve our flexibility in how carriers want to deliver their data. This approach is particularly important to the largest carriers that value custom-tailored Freight Audit solutions for their business.


Typical issues we come across in parcel audit

  • Incorrect or non-existent consolidation
  • No rounding rule applied  
  • Old rates are applied
  • Non-contracted lanes are charged at a premium
  • New surcharges are added without any reason or agreement
  • Weight brackets are incorrectly interpreted
  • No application of discounts
  • Unclear application of remote area surcharge
  • Invoicing of incorrect service levels
  • Not meeting service levels but charging for them anyway

Our parcel capabilities

  • EDI interfaces with all large couriers
  • Verification of chargeable weight according to conversion and rounding rules
  • Calculation of all relevant surcharges
  • Reporting on deviations of shipment and cost type level and also deviations of weight volumes or service levels for well-substantiated credit requests
  • Verification of the service level
  • Guarantee to void shipments within 90 days
  • Claims management      



Our Parcel Audit specs

Common Parcel Invoice mistakes


Correct billing of parcel shipments can often be far more complex than shippers often expect. Learn more about the complexity of parcel freight billing and how to eliminate parcel invoice errors using a Freight Audit solution. Many companies save up to 5% of their parcel freight spending. Use the button to open the infographic.


Open infographic


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