• Middle-higher level
• Excellent communication skills
• Customer focused
• Dependable Teamplayer

Customer Care Specialist

ControlPay is a global freight audit solution provider. We are a trusted partner between our customers and their carriers. Every year, we process millions of transport orders and invoices. We achieve this by means of our own developed programs and, supported by customers’ service teams, we achieve cost saving and visibility in the complex processes of our clients. This makes ControlPay the innovative and fast-growing company.

We are looking for candidates who would like to become Customer Care Specialist in our Mönchengladbach office.

Responsibilities:

• Control KPI’s
• Participate in weekly operational reviews, discussing a wide variety of topics
• Participate in project teams in case of new implementations
• Internal/external communication
• Escalation Management
• Maintain customer relation 

Key requirements:

• Relevant education and/or experience
• Excellent communication skills (written/verbal)
• Customer oriented

 What we offer to You:

• A full time job at SMS Business Park near the MG city center
• Flexibility to schedule working hours
• Option to work 1 – 2 days from home
• Informal working atmosphere

If you are interested in this position and match above-stated requirements, please do not hesitate to send your CV to vacancies@controlpay.com or apply through the form below.