Customer Service Specialist

  • Higher education
  • Upper-Intermediate (or higher) level of English
  • 3 + Years experience as Customer Support Specialist or on similar position

Customer Service Specialist

ControlPay is Global freight audit solution provider. We are trusted Partner between our customers and their carriers. Every year we process millions of transport orders and invoices. Doing this by our own developed programs and supported by customers’ service teams we achieve cost saving and visibility in the complex processes of our clients. This makes ControlPay the innovative and fast-growing company, leading the social-responsible business on the market.

We are looking for candidates who would like to become Customer Service Specialist in our Kyiv office to manage our front desk on a daily basis and perform a variety of administrative and clerical tasks.

Responsibilities:

ControlPay will provide every new team player with special training program in order to be able to:

  • Navigate through and usage of ControlPay web-platform and support tools;
  • Provide Customer support via e-mail, ControlPay platform and incoming calls;
  • Follow communication procedures, guidelines and policies;
  • Ensure that each Customer receives outstanding service by providing a friendly environment;
  • In cooperation with other departments resolve Customer requests in order to provide full, timely and professional response on all customer inquiries.

Key requirements:

  • Proven customer support experience or experience as a Сlient Service Representative 3 years +;
  • Higher education (Bachelor/Master degree);
  • Upper-Intermediate level (or higher) of written and spoken English;
  • High level of attentiveness to details;
  • Fast-learning ability;
  • Team-player attitude;
  • Initiative and desire to work;
  • Result-oriented and proactive approach to problem solving;
  • Analytical skills;
  • Willingness to work in a fast growing, customer-focused environment;
  • Logistics knowledge (will be a plus).

What we offer to You:

  • Dynamic business environment;
  • Competitive compensation level;
  • Health care (medical insurance, office massage, yoga);
  • Comfortable working place with modern facilities;
  • Office close to Vasylkivska subway station;
  • Free transfer from subway station - to the office.

Development opportunities include:

  • Periodical performance and progress review (every 6 months);
  • Extended career ladder;
  • Internal and external training programs.

If you are interested in this position and match above-stated requirements, please do not hesitate to send your CV to vacancies@controlpay.com or apply through the form below.

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